FAQ

Frequently asked questions

When will my order ship?


All orders ship within 1-2 business days. You'll receive a shipping confirmation with a tracking number through USPS for orders in the US; we use Fed Ex for International orders.




How long will my order take to arrive?


Your order will arrive 3-5 days after recieving your tracking number. Please be sure to use the tracking information for real time delivery information.




What is your Return Policy?


We accept returns within 30 days of your initial purchase. Merchandise must be in the same condition that it was received to receive a full refund. "Pre-Loved" books/merchandise is non refundable, but you will be granted a store credit.




How do I get my book(s) sold in your store?


1. Email jaqandjens@gmail.com with the quote "Sell My Work" in the subject field. You'll recieve a reply email outlining our requirements, and order fulfillment options to chose from.




How do you decide what books to sell?


We are a very niche book store, featuring a curated selection of culturally diverse literary works, with an emphasis on black literature and other works in support of afro-modernism and personal growth. Our book store serves professionals, students, and general lovers of literature, looking to support an initiative geared towards making a greater impact in our very communities.





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© JAQ & JEN'S URBAN BOOK STORE, LLC.      EST.  2018

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